Atraso Deliveries

When your consignment fails to arrive, we are here.

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Track

In order to correctly track your order, please select which stage your delivery is at from the options below.

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Help

For customers who are having difficulties with their items, or with particular questions, we have a range of support links available.
On your tracking form, you should have a QR code in the bottom right corner. This will direct you to the most specific updated help.For all other enquiries, please make contact with us using our contact form. It really helps if you use your Reference Number!

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With Driver help

Below are hints and guidance for your enquiry. Any final answers will not be revealed until you have submitted your information.

The reference digit

Hint 1

There's something amiss with those locations...

Hint 2

Are all those letters actually letters?

Hint 3

I wonder if there was anything to add up?

An animal

Hint 1

Those boxes look a little odd.

Hint 2

Why are there dots on them?

Hint 3

Are the dots indicating something on that line?

A key absence

Hint 1

That ink splodge has made such a mess!

Hint 2

Some of the splatter has landed on letters.

Hint 3

I wonder if the letters it has landed on is significant?

An event

Hint 1

The lower box seems to be a little jumbled.

Hint 2

Some letters are all over the place.

Hint 3

Are they specific letters?

Ready to submit your details?

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Area Hub help

Here are hints and guidance for your enquiry. Any final answers will not be revealed until you have submitted your information.

A victorious position

Hint 1

Why does HARROW have a glowing H?

Hint 2

It's an arrow. Where have I seen an arrow on here?

Hint 3

Maybe the depot shape is pointing to something?

An additional digit

Hint 1

A number? It can't be as obvious as on the map, can it?

Hint 2

I wonder if there are instructions hidden in the road names?

Hint 3

Those names on the right read like a list of things to do...

A successful endeavour

Hint 1

What is that strange symbol with a circle in the middle?

Hint 2

I've seen that circle somewhere else...

Hint 3

Those marks indicate an order, surely?

A fortune

Hint 1

The word DIGITS is possibly a clue.

Hint 2

Those house numbers are close to two words.

Hint 3

I wonder if they are numbers, linked to the number of letters?

Ready to submit your details?

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Sorting Office help

Here are hints and guidance for your enquiry. Any final answers will not be revealed until you have submitted your information..

A distressing call

Hint 1

What are all those lines and arrows on the top diagram?

Hint 2

I wonder why there are only down arrows?

Hint 3

Maybe the down arrows indicate missing sections that need to be completed?

A handy action

Hint 1

That first line doesn't read correctly.

Hint 2

It's punctuated really strangely, too.

Hint 3

Why are all the words capitalised?

An additional digit

Hint 1

I can't see numbers anywhere, so it must be in the text.

Hint 2

Those first sentences under the pictures may hold a key.

Hint 3

I wonder if there are any words which hint toward numbers?

An unsavoury group

Hint 1

Those vans have letters on the side.

Hint 2

What if they were used to find a word?

Hint 3

Maybe it goes, top, bottom, and so on.

Ready to submit your details?

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Main Depot help

Here are hints and guidance for your enquiry. Any final answers will not be revealed until you have submitted your information.

The reference digit

Hint 1

The map looks pretty interesting. Perhaps that holds the number?

Hint 2

Why is the word 'England' there?

Hint 3

What could happen if I joined up some of the letters shown to mark a shape or symbol out?

A risky activity

Hint 1

Those number patterns look odd. I wonder what they connect to?

Hint 2

Perhaps they match to a line, word and letter within that word?

Hint 3

I have a 'g' from 153. What might this spell out if I continue?

A nefarious group

Hint 1

Some of the letters on this page seem a little off.

Hint 2

Why is that 'g' in register glowing?

Hint 3

Are there other letters similar to that?

A secret, revealed

Hint 1

What do those arrows and crosses mean?

Hint 2

I can only find the word Essex which has a cross in it...

Hint 3

Do the arrows indicate a direction to take?

Ready to submit your details?

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We (finally) delivered!

In order to help us with any issues, please complete this tracking form.

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Sorting Office

In order to help us, please complete this tracking form.

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Main Depot

In order to help us, please complete this tracking form.

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With Driver

In order to help us, please complete this tracking form.

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Area Hub

In order to help us, please complete this tracking form.

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Buy 'Undeliverable'

In case it hadn't quite occurred, this is a multi post puzzle game!To buy a copy of 'Undeliverable' for yourself or a friend, please head to our Enigmailed site.

Buy now

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#parcelfarce

We would love to hear from you! Tell us your disastrous delivery story so that we can share it with others (and for a chance to win a game from Enigmailed).

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Contact

We would love to hear from you! Please fill in the form below, so that we might better assist you.

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Thank you!

We will look at this information and respond to you shortly.
If you like, you can see what information we have on this particular issue.
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